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Inside Higher Ed’s 2025 Survey of Campus Chief Technology/Information Officers, conducted with Hanover Research, reveals how higher ed’s tech leaders are navigating a landscape shaped by innovation, constraint, and urgency. From AI governance to cybersecurity and staff retention, this year’s findings offer a candid look at how institutions are preparing for an increasingly digital and demanding future.

While 59% of respondents are part of the president’s executive cabinet, only 53% feel their insights are strongly leveraged in strategic planning.

60% of CTOs say outdated infrastructure is hampering their ability to modernize campus technology.

Only 11% of institutions report having a comprehensive AI strategy, and fewer than half offer students access to GenAI tools.

For more insights on sustainability, AI integration, online program management, and the real state of digital transformation download the full 2025 survey report.

You can also watch the accompanying webinar here.

What do today's CIOs and CTOs think about AI strategies, digital equity, and the evolving role of campus technology leadership.

2025 Survey of Campus Chief Technology/Information Officers

What do today's CIOs and CTOs think about AI strategies, digital equity, and the evolving role of campus technology leadership?

2025 Survey of Campus Chief Technology/Information Officers - Jenzabar

2025 Survey of Campus Chief Technology/Information Officers 

As artificial intelligence gains momentum across industries, many colleges and universities are not only grappling with whether to adopt AI, but also with how to implement it effectively. To unpack the challenges and opportunities of AI adoption on campus, The Chronicle of Higher Education brought together a panel of institutional leaders to discuss how their schools are using AI to improve campus operations and enhance the student experience. 

Read this article to discover key takeaways from The Chronicle Virtual Forum, including:

How AI can improve campus efficiency by streamlining time-consuming tasks. 

How faculty and staff can embrace AI to reduce administrative burdens. 

How institutions are integrating AI by striking a balance between automation and human insight.

You can also watch the accompanying webinar here.

Get key insights from a virtual forum presented by The Chronicle and Jenzabar.

Download the report to get key insights from a virtual forum presented by The Chronicle and Jenzabar.

Improving Operations With AI - Jenzabar

Institutions are intrigued by AI’s promise, but questions around risk, readiness, and responsibility remain. A 2024 survey by Inside Higher Ed reveals that, while nearly a quarter of campus technology leaders see AI as a high priority, only 9% feel their institutions are prepared. So how can colleges and universities move from hesitation to action?

In this new decision guide, Zach Sherwin, Director of Enterprise Analytics at Berry College, and Jeff Elliott, Senior Director of Product Management at Jenzabar, explore how institutions can adopt a thoughtful, campus-wide approach to AI. From fostering data stewardship to building trust through transparency, the two outline practical strategies to harness AI’s potential for innovation, efficiency, and student success.

Download your copy of the decision guide to learn more.

Excitement around AI is growing. How can institutions implement AI on campus?

Decision Guide: Overcoming Challenges to Embrace AI in Higher Education

Excitement around AI is growing! Download Jenzabar's decision guide to find out how higher education institutions can implement AI on campus.

Decision Guide: Overcoming Challenges to Embrace AI in Higher Education - Jenzabar

Inside Higher Ed's 2024 Survey of Campus Chief Technology/Information Officers asked CIO/CTOs their thoughts on topics ranging from AI’s impact on college campuses to whether institutions will continue to support online learning. The survey revealed interesting findings, including:

Only 22% of CIO/CTOs are prioritizing AI investments. While excitement for AI is high, few institutions have comprehensive AI policies in place.

Only 17% of CIO/CTOs are confident they can prevent cyberattacks and no one reported being extremely confident.

86% of CIO/CTOs say their colleagues expect adaptable work environments, but only 53% of institutions have policies that actively encourage remote work.

For more insight into these findings and others, download your copy of the 2024 Survey of Campus Chief Technology/Information Officers.

Cybersecurity, AI, and job satisfaction. What else are higher ed CIO/CTOs thinking about?

2024 Survey of Campus Chief Technology/Information Officers

Cybersecurity, AI, and job satisfaction. What are higher ed CIO/CTOs thinking about?

2024 Survey of Campus Chief Technology/Information Officers - Jenzabar

2024 Survey of Campus Chief Technology/Information Officers 

Institutions have access to huge volumes of student, staff, operational, and financial data. Effectively converting this often convoluted, siloed, and complex data into actionable intelligence to enable informed decision-making, however, requires the right solution and strategy. How should institutions proceed amid a market of competing technologies and changing institutional objectives?

In this EDUCAUSE exclusive report, Chris Morgan, Associate Vice President of Innovation at Jenzabar, dives into a few of EDUCAUSE’s Top 10 issues of 2025, including how colleges and universities can become data-empowered institutions as well as which technologies can facilitate more streamlined, efficient operations across campus.

Download your copy of the report today for fresh look at how you can tackle 2025’s objectives with the right partner, processes, and best practices.

Discover how AI, data analytics, and automation technologies will impact higher education institutions in 2025 and beyond.

Jenzabar’s Perspective on the 2025 EDUCAUSE Top 10

Despite a growing interest in cloud student systems, several challenges—such migration cost, the maturing cloud-based SIS market, and concerns over previous high-profile migration failures—have led many IT leaders to adopt a wait-and-see approach. However, the urgency for transformation is mounting, and higher education leaders are more focused than ever on adapting their operations to secure future success. The cloud student information system is at the core of these efforts. But with so many vendors in the market, how can institutions ensure they're choosing the right vendor for their campus?

The latest IDC MarketScape: North America Higher Education SaaS and Cloud-Enabled Student Information Systems 2024 Vendor Assessment evaluates SIS vendors in the market and outlines considerations institutions need to make when migrating to a cloud SIS. Download Jenzabar's excerpt of the IDC MarketScape to get guidance on selecting a cloud SIS provider, and examine the IDC MarketScape's evaluation of Jenzabar, Jenzabar One, and Jenzabar SONIS.

What does the cloud SIS landscape look like? What does IDC have to say about Jenzabar, Jenzabar One, and Jenzabar SONIS?

IDC MarketScape: North America Higher Education SaaS and Cloud-Enabled Student Information Systems 2024 Vendor Assessment: Jenzabar One and Jenzabar SONIS

What the does the cloud SIS landscape look like? Who are today's leaders, and what does IDC have to say about Jenzabar?

IDC MarketScape: North American Education SaaS and Cloud-Enabled Student Information Systems 2024 Vendor Assessment: Jenzabar

IDC MarketScape: North America Higher Education SaaS and Cloud-Enabled Student Information Systems 2024 Vendor Assessment

A survey by Inside Higher Ed in partnership with Hanover Research found that 82% of presidents believe their institutions will be financially stable in the next five years. 80% feel the same for the next decade. This optimism comes even as institutions grapple with declining state support, inflation, and the enrollment cliff. What is driving this confidence?

In a followup to its 2024 Survey of College and University Presidents, Inside Higher Ed interviewed senior advisor to the president at NACUBO Jim Hundrieser and ACE’s senior vice president of education futures Derrick Anderson. The two identified which key factors are driving higher education optimism and explore how technology and AI are helping leaders find certainty in an uncertain landscape. 

Despite historic levels of upheaval, leaders remain confident about higher education's future.

Optimism Amid Uncertainty: How College and University Leaders Are Confronting Today's Financial Challenges

Download Jenzabar's decision guide to learn why leaders remain confident about higher education's future.

How College and University Leaders are Confronting Today's Financial Challenges - Jenzabar

When Rogue Community College experienced pandemic and wildfire-related enrollment declines, the institution was forced to make tough decisions, including cutting back its community education and workforce development programs. But these programs are a central part of Rogue's mission. The college was dedicated to rebuilding and redefining its non-traditional offerings so that they could better serve the community.

Download this case study from The Chronicle of Higher Education to discover the strategies and tactics that enabled Rogue Community College to rebuild and continue to grow its community education and workforce development programs.  

Discover the steps Rogue Community College took to recreate a successful community education program.

How Rogue Community College Re-Built By Looking to Their Community

Discover the steps Rogue Community College took to recreate a successful community education program with Jenzabar

How Rogue Community College Re-Built By Looking to Their Community - Jenzabar

In its annual survey of CIOs and CTOs, Inside Higher Ed discovered that while 69% of CIOs and CTOs surveyed said their institutions were using data to make important decisions, only 33% rated their institution’s investment in analytics as effective. How can institutions improve the efficacy of their analytics initiatives and what can CIOs/CTOs do to convince other administrators that data prioritization may be the key to student success?

Alongside its 2023 survey of CIOs and CTOs, Inside Higher Ed spoke to Ithaca College CIO David Weil and Southeastern University CIO Dr. Cody Lloyd. Placing students at the center of their success initiatives, the two laid out a six-step decision guide that peer CIOs/CTOs can use to improve buy-in for and usage of data analytics on campus.

Download your copy of the Decision Guide to learn more.

How can institutions prioritize data analytics to improve student success?

Decision Guide: How CTOs and CIOs Are Prioritizing Data Analytics for Better Student Learning Outcomes

Download Jenzabar's decision guide to learn how institutions can prioritize data analytics to improve student success

Decision Guide: How CTOs and CIOs Are Prioritizing Data Analytics for Better Student Learning Outcomes - Jenzabar

In the 2024 Survey of College and University Presidents, Inside Higher Ed, in partnership with Hanover Research, asked college and university presidents across the country their thoughts on some of higher education’s biggest concerns, including how they feel about artificial intelligence, institutional sustainability, and hybrid work environments. The survey also uncovered what presidents think might be behind the decrease in public confidence in higher education.

16% of presidents say that senior administrators at their institution have had serious internal discussions about merging with another college or university.

50% of presidents are optimistic about artificial intelligence's impact on higher education.

66% of presidents are concerned about the state of public confidence in higher education.

To discover what else is on college presidents’ minds, download your copy of the 2024 Survey of College and University Presidents.

What do presidents think about AI, hybrid work, and public confidence in higher ed?

2024 Survey of College and University Presidents

2024 Survey of College and University Presidents - Jenzabar

Inside Higher Ed's 2023 Survey of Campus Chief Technology/Information Officers uncovered that artificial intelligence was a top concern, but that institutions were in very different stages of adopting AI technology. The survey also revealed some discrepancies between CIOs and other campus leaders when it came to digitally transforming their campus.

Nearly 4 in 10 CIOs indicate that their institution is in the advanced stages of using generative AI technology for instructional purposes and simple administrative tasks. 

73% of CIOs indicate that they personally believe digital transformation is a “high priority” or “essential” for their institution. 

93% of respondents indicated that, within the last 12 months, their institution has required multi-factor authentication for all employee accounts and updated software to improve cybersecurity practices.

For more insight into these findings and others, download your copy of the 2023 Survey of Campus Chief Technology/Information Officers. 

For more information you can watch the accompanying webinar here.

Discover what CIOs/CTOs think about AI and other hot topics in higher education technology.

2023 Survey of Campus Chief Technology/Information Officers

2023 Survey of Campus Chief Technology/Information Officers - Jenzabar

In its annual Top 10 report, EDUCAUSE highlighted what higher education institutions need to focus on in order to ensure institutional resilience in 2024. In this report, we highlight why we think a few of those top priorities are more important than others, especially for growing institutions that want to increase enrollment, keep costs down, and improve operational efficiency across campus.

What do we think the top priorities should be for higher education institutions in 2024?

Download your copy of our perspective on EDUCAUSE's Top 10 to find out.

Find out why we think incorporating data into your enrollment strategies and finding ways to reduce costs should be among your 2024 priorities.

A Corporate Perspective on the EDUCAUSE 2024 Top 10

Incorporating data into your enrollment strategies and finding ways to reduce costs should be among your 2024 priorities.

A Corporate Perspective on the EDUCAUSE 2024 Top 10 IT Issues - Jenzabar

In the 2023 Survey of College and University Presidents, Inside Higher Ed and Hanover Research polled 442 presidents from public, private non-profit, and for-profit institutions and found that while most presidents believed that digital transformation is necessary, many aren't yet ready to commit to some of the more dramatic changes. 

In this four-part decision guide, three higher education presidents help break down the survey information, exploring why presidents might hesitate to implement large changes, what moves some are making to transform their campuses, and what sort of measures college and university presidents can take to affect positive and lasting change on campus. 

Why do presidents recognize the need for transformation but simultaneously hesitate to undertake it?

What will it take to create the higher education institution of tomorrow? 

How do technology partnerships help presidents build and enact effective transformation strategies?

What should college and university presidents consider when undertaking transformation at their own institutions?

Download your copy of the IHE Decision Guide to learn more.

Some presidents are hesitant to affect big change on campus. They shouldn't be.

Decision Guide: How Leaders of Higher Ed Institutions Should Approach Institutional Transformation

Inside Higher Ed partnered with Hanover Research and surveyed 442 presidents from public, private nonprofit and for-profit institutions.

Decision Guide: How Leaders of Higher Ed Institutions Should Approach Institutional Transformation - Jenzabar

Many colleges and universities of all types face an array of challenges and pressures: flattening/declining enrollments, stagnating revenues at a time of continually rising costs, employee turnover, growing accountability to ensure student success, and more. In response to those pressures, business as usual will not suffice.

Download this free special report to explore specific ways different types of institutions are responding to some of higher education's most pressing challenges.

How two-year institutions are strategically responding to large enrollment drops.

Actions that regional public universities are taking to handle funding woes.

Strategies that private nonprofit colleges are utilizing to stand out at a time of constrained resources.

For more information you can watch the accompanying webinar here.

How are institutions addressing the industry's latest challenges?

Adaptation Across the Higher Ed Landscape

Adaptation Across the Higher Ed Landscape - Jenzabar

A new survey of higher education leaders developed by University Business and Jenzabar found that many colleges and universities are urgently in need of digital transformation, which is vital to improving student experiences, optimizing decision-making, and ensuring overall institutional sustainability. More than 200 higher education leaders participated in the survey, with a variety of job titles and from a wide diversity of sizes and types of institutions around the country. 

Some of the findings in the survey include:

29% said undergoing modernization and/or digital transformation is incredibly urgent.

54% said improving student recruitment, enrollment, and retention are the most important outcomes for IT systems like the SIS and ERP.

27% said enhanced agility and scalability was the most valuable benefit of leveraging cloud-based systems.

Higher education leaders are urgently in need of digital transformation, but not every institution is pursuing modernization for the same reason. What's the priority?

Survey Infographic: College and University Leaders Agree That Higher Ed Needs Digital Transformation

A new survey of higher education leaders developed by University Business and Jenzabar found that many colleges and universities are urgently in need of digital transformation.

College and University Leaders Agree That Higher Ed Needs Digital Transformation - Jenzabar and University Business

College and University Leaders Agree That Higher Ed Needs Digital Transformation

In this exclusive interview with EDUCAUSE, Les Zimmerman, Jenzabar's Vice President of Product Development, shares his perspectives on the EDUCAUSE 2023 Top 10 IT Issues and what he considers the biggest challenges facing institutions today. This report also highlights opportunities for higher education and how decision-makers can plan ahead to achieve their long-term objectives.  

Which IT issues will have the biggest impact on institutions and what can decision-makers do to prepare?

Jenzabar's Perspective on the EDUCAUSE 2023 Top 10 IT Issues

Jenzabar's Vice President of Product Development, shares his perspectives on the EDUCAUSE 2023 Top 10 IT Issues

In its survey of CIOs and CTOs, Inside Higher Ed found that there are many technological challenges facing institutions in the United States – with many campuses perceiving and approaching these challenges differently. One key challenge technology leaders appear to be wrestling with has to do with how their IT departments are perceived by senior administrators as well as the IT team itself.

In this Decision Guide, Inside Higher Ed spoke with David Weil, CIO of Ithaca College, and Joseph Moreau, former Vice Chancellor of Technology at Foothill-De Anza Community College and now senior consultant at Higher Digital, Inc. The guide highlights their unique insights into how institutions can elevate the role of the IT department and tackle their many technology-related challenges, including how IT can influence student experiences and how teams can build stronger relationships across campus.

Higher education technology veterans highlight how institutions can use IT to their advantage.

Decision Guide: Helping CIOs To Achieve Strategic Partner Status

Helping CIOs To Achieve Strategic Partner Status - Jenzabar

In a survey of chief information and technology officers, Inside Higher Ed found a correlation between successful technology adoption, digital transformation initiatives, and IT staff retention and institutions that treat the technology unit on their campus as a strategic partner instead of a utility.

Below is a brief snapshot of some of the survey's findings.

Roughly two-thirds of CIOs believe that their institution has not set specific digital transformation goals.

More than half of CIOs agree that senior administrators treat the central technology unit more like a utility than a strategic partner.

Better salaries and more flexible remote work policies at other organizations are among the top reasons institutions are struggling to retain or hire technology employees.

For more detailed insight into these and other findings, download your copy of the 2022 Survey of Campus Chief Technology/Information Officers today.

Digital transformation, technology adoption, and talent retention: What happens when IT leaders are part of the president's cabinet?

2022 Survey of Campus Chief Technology/Information Officers

2022 Survey of Campus Chief Technology/Information Officers - Jenzabar

In our newest online survey of roughly 150 college administrators nationwide, we found that schools struggling financially due to declining enrollments are innovating, investing in technology, and deploying new tactics, such as partnering with local businesses to provide in-demand skills and workforce training, adding more certificate programs, providing non-credit courses, and offering stackable degrees. 

Some of the key findings of the survey include:

Nearly half (45%) of respondents said enrollment had decreased in the past year.

More than half (53%) of respondents were partnering with local businesses to provide in-demand skills training or workforce training.

Nearly two-thirds (64%) of respondents expect to increase their technology spending in the 2023-2024 school year.

For more detailed insight into how your peers are innovating to tackle the enrollment crisis, download your copy of the report today!

Survey reveals institutions are offering more flexible learning pathways and investing in technology as student priorities change amid the enrollment crisis.

Innovating to Create a More Flexible Path for Higher Education

Innovating to Create a More Flexible Path for Higher Education - Jenzabar Survey

Jenzabar 2022 Survey - Innovating to Create a More Flexible Path for Higher Education

In a survey of more than 400 administrators from small and mid-sized four-year colleges, The Chronicle of Higher Education and Jenzabar sought insight into how institutions are responding and adapting to today's changing landscape. How are decision-makers on campus addressing the ongoing enrollment crisis? How are colleges and universities expanding their revenue streams or improving their competitiveness as student demographics and demands change?

Read the report to uncover answers and insight into the following questions and more.

How are peer institutions transforming to meet new learning expectations?

What role is modernized technology playing in the digital campus?

Is your vision for the future built on an agile and achievable strategy?

What can your institution do to improve resiliency?

With the pandemic's impact on enrollment and revenue still weighing heavily, what should institutions do to weather the storm and build a resilient, long-term strategy?

Navigating Uncertainty and Building Resilient Colleges

Navigating Uncertainty and Building Resilient Colleges - Jenzabar

Institutions have been looking to cloud computing and other innovative technologies to keep pace with the changing higher education environment for some time. But what does that mean? Which specific cloud solutions do colleges and universities need in order to ensure a secure, viable future for themselves and their students? What IT systems will help them engage with learners inside and outside the classroom?

In this interview with EDUCAUSE, Jeff Elliot, Director of Product Management at Jenzabar, shares his perspectives on the top technologies that will influence campus operations, student engagement, and student success over the next five years.

Which technologies will your campus need to drive student success in a digital future? 

Solutions for Your 5-Year Plan: EDUCAUSE Corporate Conversations with Jeff Elliott 

Watch the video to discover which technologies your campus will need in the next few years to drive student success in a digital future.

Solutions for Your 5-Year Plan: EDUCAUSE Corporate Conversations with Jeff Elliott - Jenzabar

Solutions for Your 5-Year Plan: EDUCAUSE Corporate Conversations With Jeff Elliott 

In September 2021, University Business and Jenzabar partnered on a survey of higher education leaders to identify which communications channels are used at their institutions and to describe their communications strategies and challenges. More than 220 higher education leaders participated, including presidents and vice presidents, marketing and communications leaders, provosts, deans, and more, from institutions of all types and sizes.

What are the most common channels used to engage and communicate with students?

What are colleges' and universities' plans for integrated communications strategies?

What are the biggest communications pain points facing higher education today? 

Among the myriad options for communications in higher education, which strategies are institutions implementing and why?

University Business: Survey Identifies the Ups and Downs of College Communications