Just like commercial businesses, higher ed organizations must evolve and use technology more efficiently in order to improve operations and better address the needs of their customers—the students. But even as their reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many colleges, IT resources are scarce and can be quickly overwhelmed with the day-to-day responsibilities of keeping mission-critical IT infrastructure up and running.
Here are some of the challenges facing higher ed IT organizations.
As they move forward with their digital transformations, many organizations are considering working with a managed services provider (MSP), as new elements of computing and integration require different skills. This is also true with higher ed institutions.
Innovation coupled with the need to support decentralized learning has resulted in a highly complex IT environment. Meanwhile, higher ed IT departments face budget cuts and struggle hiring staff in their highly competitive market. This has resulted in challenges when keeping up with IT “housekeeping” tasks, such as version upgrades, backups, patch installs, and security maintenance. Failing to properly address these tasks can increase the odds of encountering a major IT outage or security breach.
Managed services allow an institution to offload IT operations, freeing up resources for more strategic initiatives. MSPs are capable of the day-to-day operations of “keeping the lights on.” When MSPs assume ongoing responsibility for day-to-day operations, they undertake 24-hour monitoring, managing, troubleshooting, and problem resolution for IT systems within an institution. This includes managing all equipment, refreshing the environment when required, upgrading, and replacing infrastructure and software as needed.
Experienced MSPs are on the forefront of digital transformation thanks to their expertise in the market. They have developed best practices and processes that reduce operational costs and provide excellent support. MSPs can give higher ed facilities access to diverse talent and experience, making these partnerships vital to the success of many digital transformations.
Managed services provide many benefits to higher education institutions looking to digitally transform, including:
MSPs have a portfolio of services, technical expertise, and years of experience working with higher educational institutions. Their extensive knowledge and capabilities enables them to serve as trusted partners to guide critical digital transformation journeys.
July 23, 2021
The COVID-19 pandemic has shown that technology is a vital asset to institutional success. The quick move to online learning and remote w...
July 23, 2021
After an extended spring break, higher education students were presented with closed campuses and many of their classes moved to an onlin...
July 23, 2021
Higher education IT demands are growing as student and user expectations change, regardless if an institution has stagnant or shrinking b...