Customer Support Services

Sometimes, regardless of the care with which you maintain your software, problems can occur.
We are here to help when challenges arise. During regular business hours, Jenzabar offers support through telephone, fax, and Internet, so you can easily log a support issue. Our experienced support staff will talk you through any issues you encounter and help resolve them quickly.
Here’s how to reach our Support team leaders:

Director of Support Services and EX/TE Team Lead
Carol Raymond     Phone: 540 432-5222    e-mail: Carol.Raymond@Jenzabar.net

CX Team Lead:
Scott Ricketts        Phone: 513-563-4542    e-mail: Scott.Ricketts@Jenzabar.net

PX QX Team Lead:
Karen Mareco       Phone: 614 841-0092      e-mail: Karen.Mareco@Jenzabar.net

General Contact Information

Business Hours     9 a.m. – 6 p.m. (EST)

Phone Numbers     1-800-OK4HELP(1-800-654-4357)

E-Mail                     support1@jenzabar.net